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Our Customers

OUR CUSTOMERS………

 

…Take pride in their homes and are looking for quality materials and workmanship to add value to their hard earned investment.

…Don’t fall for misleading advertising or “FREE” deals. They want honest pricing every day.

…Know that a real person will always answer the phone during business hours, not a voice mail system.

…Know that any installer sent by Holyoke Millwork will be courteous, qualified, and well experienced.  They probably will even recognize him as the installer that put in their floor 10 years ago as most of them have worked for us for decades.

…Like to shop leasurly in a well appointed showroom, not from high pressure “at home” services. They don’t want someone parking themselves in their living room some evening after work and not being able to get them out until they sign a contract and part with a check.

…Don’t have time to waste waiting for installers that show up late, ( or even at all). Arriving at a customer’s house on time is just common courtesy.

…Know that they shouldn’t pay for estimates or measurements.

…Want to deal with sales people who are courteous, knowledgeable, and will take the time to explain and answer any questions in plain English. Who do not work on commission so there is no rushing or pressure to buy.

… Know that because we’ve been doing this for so long, when we tell them to avoid a product or a certain brand, they can believe it.

…Work hard for their money and want products that not only look good, but will last for years to come.

…Know that when they see only a few selections available at the big box store, they can come here and see many more options of the same type and style,  with  better quality and warrantees.

 

 

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Holyoke Millwork celebrates 50 years of selling and installing floors throughout Western MA.  We installation flooring throughout the following areas and beyond: 

Western Mass, Agawam, Amherst, Belchertown, Chicopee, East Longmeadow, Easthampton, Granby, Hadley, Holyoke, Longmeadow, Ludlow, South Hadley, Southampton, Southwick, Springfield, Westfield, Westhampton, Wilbraham, Hampshire County & Hampden County